Note that the number of plants per pack (24-70) varies for different containers, and that additional discounts are available for orders of 1000 or more plants (in this case 20 or more packs would have a further reduction in price).

Do you offer wholesale discounts?

Yes. Besides the tiered price structure explained above, additional discounts are available for orders of 1000 or more plants.

You can take advantage of the wholesale discounts and ease your planting chore by requesting that your order for 1000 or more plants be split up into partial shipments on up to four different dates by indicating your desire in Shipping Comments when you checkout.

May I order by telephone or fax?

No, you must place your order online. You can select "Check" and mail a check to pay for the order.

Part of the reason that we can offer such high quality plants for such low prices is that we have automated fulfillment of your orders. As such, we do not have staff available to accept orders by telephone or fax and manually enter them. The savings from the elimination of that staff have been passed on to you in the form of lower prices.

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, Discover, American Express), PayPal, checks, money orders and wire transfers (for large orders).

Simply place your order online and select your preferred method of payment when you check out. If you select Check or Money Order, please include your order number when you mail payment.

We use the Internet's largest and most respected provider of credit card processing services AuthorizeNet. Your order with us is far more secure than using your credit card at a restaurant or other retail establishment - with AuthorizeNet as our payment gateway, even WE do not ever see your credit card information...

What is "bare root"?

Bare root plants are plants that are shipped with the soil removed. They must be planted soon after delivery. They are single divisions and tend to be the best value as long as you can plant them within a few days of delivery. Part of the reason that we can sell them so inexpensively is because the shipping cost is greatly reduced when no soil is shipped.

Note that bare root plants are less developed than the potted versions we sell, and will take longer to fill it (that's why we suggest you plant them closer together). Over time they will be the same size as the larger potted versions.

The photos on the site are of mature plants.
For plants that we sell in more than bare root form, bare root plants will be less mature - and in the case of grasses, far less mature - and much smaller. In general, bare root plants identified as fast growing will display full mature foliage after the second season; slower growing plants will take longer.
For plants that we sell only in bare root form (Daylilies, Hostas, etc.), the plants are mature and should display full foliage the second season (transplant shock, etc., may reduce foliage the first season).

Some tall plants that are sold as bare root (for example, some gallon or clump grasses, ferns, and perennials) may have the foliage cut back for shipping. Once they have grown their foliage to a mature size they will look like the photos on the product pages.

For example, see bare root Vinca major - it shows what mature bare root Vinca major plants looks like...

and what the corresponding immature bare root plants look like...

For an example of bare root grasses, compare mature bare root Liriope 'Big Blue' to this photo of what is typically shipped (click for a larger photo)...

Will the plants look just like the photographs?

The photographs on the site are of mature plants. Depending on what form you buy the plants in (bare root or potted in various stages of growth), they will need to grow and reach maturity before looking like the plants in the photographs. Depending on the growth rate of the plant it can take from one to several years.

Some of the mature plants we sell (such as gallon and clump Liriopes) are cut back short in the spring to facilitate new growth. Ferns and some other plants often need to have their foliage cut back to approximately 6-8" for shipping. They require at least several months of new growth before the foliage again looks like a mature plant.

How do I order a smaller number of plants?

We used to accept small orders, but we were not able to sell small quantities at our low prices and still make a profit. Faced with a difficult choice, we chose to suspend acceptance of small orders instead of raising our prices. We retained our low prices by now requiring orders of full flats (24 pint pots, 50 bare roots, 70 small pots, etc.).

WaltD knew what he was talking about when he wrote in his review for us (see his post - Jun 15, 2005 at Dave's Garden) that he did not understand how we could afford to price as we do.

Do you sell seeds or bulbs?

We sell plants, we do not sell seeds or bulbs.

We do sell bare root daylilies that some people call bulbs.

Do you offer a guarantee?

We guarantee to deliver healthy, thriving plants.

If you want an indication of the quality of our products, check comments from customers and the ratings and comments for us at Dave's Garden. We are a Watchdog 30 company at Dave's Garden, meaning we are rated one of the top 30 out of more than 7000 gardening vendors that they track.

For details on our policies, see Terms of Use and Shipping.

Some online plant sellers have huge markups that afford them the opportunity to offer refunds or replacements for plants that do not survive, banking on the fact that many people will not bother. We have instead chosen to position ourselves as offering high-quality plants at a low price to those willing to assume the responsibility of choosing wisely and nurturing properly.

If you think you would rather pay more for plants that have a guarantee, check out the customer ratings for some of the well-known places that offer refund or replacement guarantees for their plants: Spring Hill - Breck's - Michigan Bulb - Henry Field's, etc., and see how frequently unhappy their buyers are.

Do your research, choose wisely, and buy from us to get top-quality plants at a fair price.

Proper environment and nurturing is also, of course, required for plants to survive and thrive. For example: if a plant that requires well drained soil is planted in a consistently wet area it probably will not survive; if a plant that requires frequent moisture is not watered during a prolonged drought it probably will not survive.

Hardiness is a rating based on the average low temperatures in a climate zone. We cannot guarantee winter hardiness in northern fringe zones. If a plant is described as hardy in zones 5/6-9 that means that there are parts of zone 5 (and perhaps even zone 6) where it may not be winter hardy. If a plant is described as hardy in zones 6-9 and you have an unusually cold winter in zone 6 you might lose plants. Please understand that it is not reasonable to expect us to replace plants lost to these situations. We suggest that you ask your local extension office to confirm hardiness if you are in a fringe zone.

The main reason that we do not warrant plants is that we have no control over the environment and nurturing that our plants receive. Survival depends on a suitable environment - if you understand the needs of your plants and match them to your environment you will not be disappointed. We choose to structure our pricing so that those who make informed choices are not forced to absorb the cost of mistakes made by those who make uninformed buying decisions.

Will __________ come back next year?

Plants that require replanting every year are called "annuals" (they need to be planted annually - every year). None of the plants we sell are annuals (unless you plant them outside the hardiness zone), all of our plants are either "evergreen" (staying green year-round) or "perennial" (will come back year-after-year).

When planting outdoors, it is important to plant in a recommended "hardiness zone" or the plant might not survive the heat of summer or the cold of winter. The recommended hardiness zone for each plant is mentioned in the description of each item, you can lookup your hardiness zone here. We suggest that you ask your local extension office to confirm hardiness if you are in a fringe zone.

Proper environment and nurturing is also, of course, required. For example: if a plant that requires well drained soil is planted in a consistently wet area it probably will not survive; if a plant that requires frequent moisture is not watered during a prolonged drought it probably will not survive.

The main reason that we do not warrant plants is that we have no control over the environment and nurturing that our plants receive. Survival depends on a suitable environment - if you understand the needs of your plants and and match them to your environment you will not be disappointed. We choose to structure our pricing so that those who make informed choices are not forced to absorb the cost of mistakes made by those who make uninformed buying decisions.

How do I plant __________?

We do not have individual planting instructions for each plant, we have general information about ground preparation, fertilizing, weed control and soil conditioners. If you elect not to till a large area, you can dig individual holes and fill under and around the plant with good soil mixed with 25% peat, compost and/or manure.

I don't see __________ on your site, do you carry it?

Everything that we carry is listed on our site. You can quickly search all plant listings at the top of any page.

You can easily see our entire inventory on a single page by viewing our Inventory / Pricing summary or A-Z index - if you do not see your desired item there, we do not offer it and cannot recommend someone who does.

How do I order plants that are out-of-stock?

We do not accept backorders on out-of-stock items. You may click "Email when available" and submit your email address to get an email when the item is back in stock (we respect your privacy and will NOT use that email address for any other contact).

Although our "expected back in stock" dates tend to be fairly accurate, many factors beyond our control can cause those dates to change (sometimes entire crops are judged not good enough to sell). The cost involved in managing pending orders for out-of-stock items would raise the prices for all plants, we have chosen to keep prices low by not accepting backorders.

Do you require a signature for delivery?

We normally do not require a signature for delivery. This does not guarantee that the delivery driver will leave ti without a signature - it is up to their discretion (leaving a note on your door may help).

If you wish us to ship with a signature required for delivery, you may request that in the Comments section of the Shipping Address when you checkout.

My plants were delivered but I did not get them...